Last updated: October 10, 2026

This policy explains how Amora Pet (“Amora”, “we”) handles your personal data when you use the Amora Pet mobile app and the Amora Pet pages on vargohub.com (the “Service”). By using the Service you accept this policy.

1. Who we are

Amora Pet is an app to organize pet care, published within vargohub.com and built on the Vargo platform. The controller of your data is the Amora Pet team, based in Guatemala. You can write to us at amorapet@vargohub.com.

2. Data we process

Account: first and last name, email address, password (stored encrypted) and, if you provide them, phone number, country, date of birth, gender and language.
Your pets: name, species, sex, breed, date of birth, weight, color, size, whether they are neutered, microchip number, notes and a photo (optional).
Medical history: the records you enter for vaccines, deworming, medication, illnesses, treatments and check-ups, with their date, next due date, veterinarian, clinic and notes.
Appointments: the pet, clinic and veterinarian you choose, the type of appointment, the date and time, the status, and the reason and notes you write.
Courses: the courses you enroll in and your progress, and your quiz answers.
Notifications: your notification preferences and, if you accept them, an identifier of your device to send you push notifications.
Location (optional): if you grant permission, we use it to sort clinics by distance. It is calculated on your phone while you use the app; we do not send it or store it on our servers.
Camera and photos (optional): to choose or take a photo of your pet or your profile. We do not access your photos in any other way.
Minimal technical data: device and system type, error and security logs, and IP address on the server.

We do not sell your data, we do not use advertising or third-party analytics and we do not track you across apps or sites. Amora Pet does not sell in-app purchases.

3. What we use it for

Create and maintain your account and authenticate you.
Show you your pets’ profile, history and reminders.
Manage your appointments with clinics and notify you about them.
Give you access to courses and send you tips by notification.
Send you notifications, according to your preferences.
Provide support, keep the Service secure and prevent abuse or fraud.
Comply with legal obligations.

We process it to provide the Service you request, with your consent and, for security, on the basis of legitimate interest.

4. Where it is stored and who processes it

Your data is stored on the infrastructure of the Vargo platform (vargohub.com), our technology provider, on servers that may be located outside Guatemala. Push notifications are delivered through Apple and Google services (Firebase Cloud Messaging). Data travels encrypted (HTTPS). These providers act on our behalf and only to provide the Service.

5. Who we share it with

With the clinic you choose for an appointment, only what is needed to attend it (your pet, the type of appointment, the date and time, and the reason you write).
With the Amora team that manages appointments and support.
With the technical providers listed above.
With competent authorities, when the law requires it.

We do not share your data with third parties for advertising.

6. How long we keep it

For as long as your account is active. If you delete it, we delete your account, your pets, their history and your settings; backups are removed in their normal cycle. If you have recorded appointments, your account is deactivated immediately and we complete the deletion of the rest of your data within 7 business days. Photo files may take time to be removed from the servers: if you want us to delete them immediately, write to us. We may keep only what the law requires us to keep, for the minimum time necessary.

7. Your rights

You can access your data, correct it, delete it, object to its processing and withdraw your consent. You can exercise these rights from your profile in the app or by writing to amorapet@vargohub.com; we reply within 15 business days.

Delete your account: in the app, Profile → “Delete my account”, or follow the instructions in Delete your account.

8. Minors

Amora Pet is not directed at children under 13. If you are a minor, use the app with the permission and supervision of your parent or guardian.

9. Security

We apply reasonable technical and organizational measures: encryption in transit, encrypted passwords and per-user access control (each account only sees its own data). No system is completely secure, but we work to protect your information.

10. International transfers

Because our providers may operate outside Guatemala, your data may be processed in other countries. In those cases we require adequate safeguards.

11. Changes to this policy

We will publish any change on this page and, if it is important, notify you in the app. The date above shows the latest version.

12. Contact

amorapet@vargohub.com